Other Fees and Policies:
Privacy Policy
Last Updated: 09/07/2024
Welcome to Aso & Purr. We are committed to protecting the privacy of our clients and their pets. This document outlines how we handle your personal information.
Information Collection and Use
We collect personal information such as your name, contact details, and details about your pets to schedule and manage your grooming appointments and communicate with you effectively.
Sharing of Information
Your information is not sold or rented. It may be shared with service providers assisting in our operations, under strict confidentiality agreements.
Security
We implement appropriate security measures to protect your information from unauthorised access, alteration, or destruction.
Your Rights
You have the right to access, correct, or delete your personal information with us. Contact us directly to exercise these rights.
Changes to This Policy
We may update this policy and will post the revised version on our website.
Thank you for choosing Aso & Purr, where we cherish your trust and strive to deliver the best grooming experience for your pet.
Other Polices
Cancellation Fee: Cancellation of a scheduled booked appointment within 24hrs will result in a $30 penalty fee charge onto the next
scheduled appointment. Exceptions may apply if clients consult with our team prior to cancellation.
We understand that unforeseen circumstances can arise, and we’re open to discussing reasonable solutions on a case-by-case
basis. Communication is key, and we appreciate clients reaching out to us to discuss any potential issues or delays.
Appointment Reminders: Appointment reminders are received via email.
Reminder Clarification: Clients are responsible for ensuring they receive appointment reminders and for keeping track of upcoming
appointments.
Booking Responsibility: Bookings must be pre-booked online on our website for future appointments.
Pricing Disclaimer:
– Pricing assumptions include reasonable coat condition and potential additional charges for heavy de-matting.
– Mixed breed pricing is based on the dominant breed or coat type.
– Official pricing will be determined once the pet is physically assessed at the time of the appointment.
Double-Coated Clip Offs: While not typically recommended, clipping double-coated dogs or cats may be necessary to keep the pet in a healthy and comfortable condition. Further assessment of the coat will determine if clipping off the double-coat is necessary.
FAQ's
How frequently should I have my dog groomed?
We recommend grooming dogs with slightly longer coats every 4-6 weeks to prevent matting and ensure optimal coat health.
What if I want to groom my dog every 3-4 months but keep the coat fluffy?
If you are committed to daily brushing and combing, the best solution within this timeframe is to trim your dog’s coat to a shorter length or come in for a Bath and Tidy to keep up with the maintenance.
My dog/cat is really matted, can you brush it out?
We prioritise your dog’s comfort over appearance. Depending on the severity of matting, we’ll assess the situation and recommend the best solution.
How long does the grooming process usually take?
Typically, grooming takes 1-2 hours, depending on your pet’s coat condition and temperament.
How should I bring my pet out to the truck on the day of my appointment?
Dogs should be in a collar/harness securely, and cats should be in a crate for safety.
Where would we like to park when we arrive?
We’d love to park in your driveway if there’s room—our 3,900kg truck needs a bit of space for the generator. If not, no worries! We’ll find a spot on the street where it’s safe and clear. Just let us know if there are any parking rules we should be aware of.
When is my next appointment?
We encourage immediately rebooking after every appointment as our availability is limited.
Can I stay with my pet during the groom?
For a smoother grooming experience, we recommend owners not be present, as pets tend to be calmer and better behaved without distractions.
What is the procedure if we find fleas on your pet?
If fleas are found, we will notify you and use our flea shampoo during the grooming session at an extra charge of $10. The flea shampoo aims to kill all fleas on the pet however areas in the home such as the pet bed and other places should also be treated to avoid reinfestation. A topical flea treatment is also recommended.
How can I book an appointment?
Bookings are available online through our website. Create an account and fill out your pet’s details, this will be saved for future appointments.
Will my pet be sedated?
We do not sedate pets. If your pet is uncooperative or uncomfortable, we may end the session.
Does my pet need to be fully vaccinated?
No, vaccinations are not required for our mobile service. For any concerns of diseases or viruses, we use “DELETE” which is a veterinary grade disinfectant to sanitise our workspace and tools used after each session. It kills all bacteria, viruses and fungi and is very safe to use.
When can I bring my puppy for its first groom?
It’s important to introduce grooming early. We recommend a wash and tidy for their first groom to acclimate them to the process.